Privacy Policy

We collect the following types of information:

Personal Information:

• Name and email address

• Account credentials and preference settings

• Contact information and communication records

Usage Data:

• Writing and speaking practice content

• Learning progress and scores

• Platform usage patterns and behavioral data

Technical Information:

• IP address and browser type

• Device information and operating system

• Cookies and similar tracking technologies

We use the collected information for:

Service Provision:

• Providing AI scoring and feedback services

• Personalizing learning experiences

• Account management and customer support

Service Improvement:

• Analyzing usage patterns to enhance features

• Developing new educational tools

• Optimizing user experience

Communication:

• Sending service updates and notifications

• Marketing communications (with opt-out option)

• Important security and legal notices

We may share your information in the following circumstances:

Service Providers:

• Cloud service providers (data hosting)

• AI technology partners

• Payment processing services

Legal Requirements:

• Compliance with legal obligations

• Protection of our rights and security

• Prevention of fraud and abuse

Business Transfers:

• In cases of merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes.

We employ multi-layered security measures to protect your data:

Technical Safeguards:

• SSL/TLS encrypted transmission

• Encrypted database storage

• Regular security audits and updates

Access Controls:

• Strict employee access permissions

• Multi-factor authentication

• Principle of least privilege

Monitoring and Response:

• 24/7 security monitoring

• Intrusion detection systems

• Incident response protocols

Your data may be transferred to other countries for processing:

Transfer Reasons:

• Cloud service infrastructure

• AI processing and analysis

• Customer support services

Protective Measures:

• Compliance with GDPR and other international standards

• Use of standard contractual clauses

• Ensuring adequate levels of security

We ensure all international transfers have appropriate safeguards.

Under applicable privacy laws, you have the following rights:

Access Rights:

• View personal data we hold about you

• Obtain information about data processing activities

Rectification Rights:

• Correct inaccurate information

• Update outdated data

Deletion Rights:

• Request deletion of your personal data

• "Right to be forgotten" applies in certain circumstances

Other Rights:

• Data portability (export data)

• Right to restrict processing

• Right to object to processing

We use cookies and similar technologies:

Essential Cookies:

• Maintain login status

• Remember user preferences

• Ensure website security

Analytics Cookies:

• Understand website usage

• Improve user experience

• Performance monitoring

Marketing Cookies:

• Personalize advertising content

• Measure marketing effectiveness

• Cross-platform tracking

You can manage cookie preferences through your browser settings.

We are committed to protecting children's privacy:

Age Restrictions:

• Service is intended for users 13 years and older

• Users aged 13-16 require parental consent

• We do not knowingly collect information from children under 13

Parental Rights:

• View your child's personal information

• Request deletion of your child's account

• Restrict information collection and use

If we discover underage accounts, we will take action in accordance with applicable law.

We retain your data based on the following principles:

Retention Periods:

• Continuous retention during active account period

• Complete deletion within 30 days of account deletion

• May be extended when required by law

Automatic Deletion:

• Inactive accounts notified for deletion after 3 years

• Regular cleanup of temporary data

• Periodic rotation of log files

Backup Handling:

• Backup data receives the same protection

• Regular backup updates and cleanup

• Timely cleanup after disaster recovery

Our service may contain third-party links and integrations:

Integrated Services:

• Google OAuth login

• Payment processing services

• Analytics and monitoring tools

Third-Party Links:

• External educational resources

• Social media links

• Partner websites

Each third-party service has its own privacy policy, which we recommend you review carefully.

We may update this privacy policy:

Update Notifications:

• Users will be notified in advance of significant changes

• Notifications sent via email or platform notifications

• Updated versions posted on the website

Effective Date:

• Updates take effect immediately

• Continued use of services indicates acceptance

• You may discontinue use if you disagree

We recommend regularly reviewing the latest version of the privacy policy.

For privacy-related questions or requests, please contact us:

Data Protection Officer:

Email: privacy@ieltsaimaster.com

General Inquiries:

Email: support@ieltsaimaster.com

Online Customer Service: Monday to Friday 9:00-18:00

We will respond to your requests within 30 days.

Last Updated: 10/25/2025