Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy details how we collect, use, and protect your data.

Compliant with GDPR, CCPA, and other international privacy standards

1. Information Collection

We collect the following types of information:

Personal Information:

  • Name and email address
  • Account credentials and preference settings
  • Contact information and communication records

Usage Data:

  • Writing and speaking practice content
  • Learning progress and scores
  • Platform usage patterns and behavioral data

Technical Information:

  • IP address and browser type
  • Device information and operating system
  • Cookies and similar tracking technologies

2. Information Use

We use the collected information for:

Service Provision:

  • Providing AI scoring and feedback services
  • Personalizing learning experiences
  • Account management and customer support

Service Improvement:

  • Analyzing usage patterns to enhance features
  • Developing new educational tools
  • Optimizing user experience

Communication:

  • Sending service updates and notifications
  • Marketing communications (with opt-out option)
  • Important security and legal notices

3. Information Sharing

We may share your information in the following circumstances:

Service Providers:

  • Cloud service providers (data hosting)
  • AI technology partners
  • Payment processing services

Legal Requirements:

  • Compliance with legal obligations
  • Protection of our rights and security
  • Prevention of fraud and abuse

Business Transfers:

  • In cases of merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We employ multi-layered security measures to protect your data:

Technical Safeguards:

  • SSL/TLS encrypted transmission
  • Encrypted database storage
  • Regular security audits and updates

Access Controls:

  • Strict employee access permissions
  • Multi-factor authentication
  • Principle of least privilege

Monitoring and Response:

  • 24/7 security monitoring
  • Intrusion detection systems
  • Incident response protocols

5. International Data Transfers

Your data may be transferred to other countries for processing:

Transfer Reasons:

  • Cloud service infrastructure
  • AI processing and analysis
  • Customer support services

Protective Measures:

  • Compliance with GDPR and other international standards
  • Use of standard contractual clauses
  • Ensuring adequate levels of security

We ensure all international transfers have appropriate safeguards.

6. User Rights

Under applicable privacy laws, you have the following rights:

Access Rights:

  • View personal data we hold about you
  • Obtain information about data processing activities

Rectification Rights:

  • Correct inaccurate information
  • Update outdated data

Deletion Rights:

  • Request deletion of your personal data
  • "Right to be forgotten" applies in certain circumstances

Other Rights:

  • Data portability (export data)
  • Right to restrict processing
  • Right to object to processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies:

Essential Cookies:

  • Maintain login status
  • Remember user preferences
  • Ensure website security

Analytics Cookies:

  • Understand website usage
  • Improve user experience
  • Performance monitoring

Marketing Cookies:

  • Personalize advertising content
  • Measure marketing effectiveness
  • Cross-platform tracking

You can manage cookie preferences through your browser settings.

8. Children's Privacy

We are committed to protecting children's privacy:

Age Restrictions:

  • Service is intended for users 13 years and older
  • Users aged 13-16 require parental consent
  • We do not knowingly collect information from children under 13

Parental Rights:

  • View your child's personal information
  • Request deletion of your child's account
  • Restrict information collection and use

If we discover underage accounts, we will take action in accordance with applicable law.

9. Data Retention

We retain your data based on the following principles:

Retention Periods:

  • Continuous retention during active account period
  • Complete deletion within 30 days of account deletion
  • May be extended when required by law

Automatic Deletion:

  • Inactive accounts notified for deletion after 3 years
  • Regular cleanup of temporary data
  • Periodic rotation of log files

Backup Handling:

  • Backup data receives the same protection
  • Regular backup updates and cleanup
  • Timely cleanup after disaster recovery

10. Third-Party Services

Our service may contain third-party links and integrations:

Integrated Services:

  • Google OAuth login
  • Payment processing services
  • Analytics and monitoring tools

Third-Party Links:

  • External educational resources
  • Social media links
  • Partner websites

Each third-party service has its own privacy policy, which we recommend you review carefully.

11. Policy Updates

We may update this privacy policy:

Update Notifications:

  • Users will be notified in advance of significant changes
  • Notifications sent via email or platform notifications
  • Updated versions posted on the website

Effective Date:

  • Updates take effect immediately
  • Continued use of services indicates acceptance
  • You may discontinue use if you disagree

We recommend regularly reviewing the latest version of the privacy policy.

12. Contact Us

For privacy-related questions or requests, please contact us:

Data Protection Officer:

Email: privacy@ieltsaimaster.com

General Inquiries:

Email: support@ieltsaimaster.com

Online Customer Service: Monday to Friday 9:00-18:00

We will respond to your requests within 30 days.

Last Updated: 10/25/2025